RESGUARDA is the first integral service to report irregularities in Latin America. Our service aims at attaining an adequate work environment and preserving the assets of our clients by preventing and detecting fraud through the reception of denounces.      

Our main service offers a report channel for organizations of all kinds, which is safe and independent, so that their staff, clients and suppliers can report irregularities affecting the company. These denounces can be done anonymously and are presented to the board of the company or to the individuals appointed by it, within 24 hours of their reception.                  

If correctly implemented, our service reduces the cost of fraud by 50% (Source: Acfe Report 2004).  

Our service:

» In  order to make things easier for the denouncer and to provide a service of high aggregated value, we offer a great variety of report channels. Through our toll free line ((0-800-999-4636 ARGENTINA), (0-800-891-4636 BRAZIL  ), (800-835-133 CHILE), (01-800-752-2222 COLOMBIA ),
(0-800-054-1046 COSTA RICA ), (1-800-00031 ECUADOR ), (1-855-7619289 US VIRGIN ISLANDS), (01-800-1233312 MÉXICO ), (011- 00800-052-1375 PANAMA), (0-800-00932 PERU ),  (1-855-7619289 PUERTO RICO), (000-4052-10128 URUGUAY) Y (0-800-162-7357 VENEZUELA) you can place your report with the aid of a specialist, leave a recorded message or send a fax. Also, you can place your report through our website, where you will find an easy –to-fill form to which you can also attach a file. You can also send your denounce via email or letter, or request a personal interview (see Report Channels at “Report Here” for an explanation on how to use each of these channels.)                                 

» It is important to point out that the denounce can be placed anonymously and that the service is available for all the staff, clients and suppliers of the organization. 

» The service complies with the requirements of the Sarbanes Oxley Act

» Our report reception system complies with strict security and confidentiality norms for all the intervening parties.

» Reports are received 24 hours a day. 

» Before being sent to our clients, denounces are validated on their basic information.

» Reports placed over the phone are received by specialized staff, who also speaks foreign languages.

» The denouncer can follow up the process of the report without revealing his/her identity using a specially generated password. He/she can even make  the report.

» Reports are presented to our clients within 24 hours. In cases of emergency, we have exception procedures to inform our clients about the report at the very moment of their reception.

» We regularly present a summary of the reports received so that our clients can control the treatment given to each of them at the moment of their reception.

» We support our clients along the initial and periodical communication of the service.  Our communication specialists have studied and generated all the necessary elements so that staff, clients and suppliers are duly informed about the existence of the service in order to participate in the program.

» The service optimizes the task of internal audit and Human Resources.

 InIn “Our Services” you will find an illustration chart. 

RESGUARDA offers integral solutions for the prevention and detection of frauds and irregularities in organizations through the following additional services provided by strategic alliances.

Operative Audit - Investigation of Denounces / Legal Advice / Labor Advise / Internal Implementatio of reports

Operative Audit - Investigation of Denounces

Through the strategic alliance with Lisicki, Litvin y Asociados, we offer an integral service of Operative Audit. The use of state-of-the-art informational tools makes it easier to detect irregularities in all the areas of the organization, even with large transaction volumes.

Also,  we survey the operative circuits, suggest measures for their optimization, conduct substantial tests to prove irregularities and evaluate, suggest and implement internal control tools.

Legal Advise

This service consists in providing advise on all those aspects related to the binding relations between the company and its staff, clients and suppliers, and to the regulatory frame applicable to liabilities in case of irregularities.

Labor Advise

As part of legal advise, we offer labor advice. RESGUARDA participates here both in the preventive phase, providing advise for the planning, assessment and implementation of the appropriate legal models for each organization, and in the corrective phase. In this aspect, advise is focused on the legal protection in terms of liabilities of the company towards the subjects involved in case of an irregularity, and viceversa.

Internal Implementation of the report service

RESGUARDA provides advise and accompanies organizations that decide to implement the irregularities report service under the command of the organization itself. For this purpose, the main circuits are surveyed, the information flow is analized and a customized model is generated for the organization, according to its needs, structure and characteristics.